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PRIVACY POLICY

Privacy Policy of "Permis Réno"

Welcome to "Permis Réno"! We are committed to protecting the privacy of our users. This privacy policy explains how we collect, use, disclose, and protect your personal information when you use our website and services.

1. Information Collection

Several forms are available on our site to allow users to:

  • Contact us (Contact);
  • Submit their projects to receive a quote (Quotes);
  • Submit their projects for us to begin the permit application process (Services - Delivery);
    When you fill out and submit these forms, we may collect the following information:
  • Personal Information: name, address, phone number, email address, payment information;
  • Project Information: list of work, estimated duration of work, estimated costs of work, site addresses, plans, and other related documents;
  • Owner and General Contractor Information: name, address, owner’s authorization letter, name and RBQ number of the general contractor in charge of the project, etc.;
  • Technical Information: IP address, browser type, pages visited, duration of visit, and other usage statistics.

2. Account Creation and Payment Information

To use our services (not required for quote or information requests), you must create an account on our site. During account creation, we collect personal information including login details (username and password) and payment information (credit card number, expiration date, security code).

3. Use of Information

The collected information will be used for the following purposes:

  • Contacting the Municipality: Permis Réno will contact the municipality where the project will take place to obtain necessary information for preparing the application file.
  • Cost Assessment: The data will help us determine the final cost of the service to offer applicants based on their project specifics.
  • Permit Application Filing: If the applicant subsequently agrees for Permis Réno to submit the permit application on their behalf, this data will be used to prepare and submit the application to the relevant municipality.
  • Document Delivery: Permis Réno will use this information to send the PDF and paper documents respectively by email and postal mail at the end of the application process.
  • Applicant Communication: Permis Réno will use this data to communicate with the applicant as needed. Communication methods will include email, phone, and/or postal mail.
  • Other Obvious and Necessary Reasons: Manage your user account and facilitate transactions; Improve our website and services; Respond to your questions and support requests; Comply with legal and regulatory obligations.

4. Information Sharing

We may share your information with:

  • Competent Authorities: To process permit applications;
  • Service Providers: Who help us operate our website (WIX) and provide our services (e.g., payment services (Moneris), web hosting (WIX)).
  • Legal Compliance: If required by law or to protect our rights.

5. Information Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is completely secure, so we cannot guarantee absolute security.

6. Cookies and Similar Technologies

Our site uses cookies and similar technologies to enhance your user experience, analyze site usage, and personalize content. You can configure your browser to refuse cookies, but this may limit some site features. See our cookie policy.

7. Your Rights

You have the right to:

  • Access your personal information we hold.
  • Request correction of any inaccurate information.
  • Request deletion of your personal information, subject to certain conditions.
  • Object to the use of your personal information for direct marketing purposes.
    To exercise these rights, please contact us at the email address provided below.

8. Changes to This Privacy Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with the date of the update. We encourage you to review this page regularly to stay informed of any changes.

9. Contact

If you have any questions or concerns regarding this privacy policy or our privacy practices, please contact us at:

  • Email Address: [hello@permisreno.com]
  • Mailing Address: [208-65 Rue Saint-Vallier E, Québec, QC G1K 3N6]

Thank you for using "Permis Réno". We are committed to protecting your privacy and providing you with quality service.

Last updated: July 31, 2024

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